Shipping & Delivery
Cleantoll offers free shipping on all orders. If you have any questions about shipping costs, please email us at support@cleantoll.com.
Carrier: UPS, USPS, FedEx, DHL
Most orders ship within 1-3 business days from when the order is placed. Once your order has processed to ship we are not able to cancel your order. You choose to proceed with a return, but you are responsible for all shipping costs. After 1-3 business days from when you placed the order your tracking will be sent via the email provided. Please check your spam or junk folders if you do not receive it within that time frame. Certain manufacturers may vary depending on product availability. Call or email us with your order details so we can provide a more accurate approximation for the arrival of your order.
Delivery Time
We will provide estimated delivery time to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Except for special circumstances, otherwise the delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.Unless there are , we make every effort to fulfill your order within 35 business days of the date of your order. Business day means Monday to Friday, except holidays.
Ordering
You can place your order either through our online store. We accept all major credit cards as well as PayPal, and all sensitive data is encrypted. We take your confidentiality and security very seriously, so if there is anything we can do to make you more confident of that do not hesitate to let us know.
Payment & Pricing
We accept all major credit cards and PayPal transactions. Depending on the item and manufacturer, we are happy to offer a price match when applicable.
Custom Duties
Generally speaking, there is no extra customs duty. But the recipient will be fully responsible for the charges if there is any once order amount over $800. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
Tracking Order
We will upload the tracking number once item ship out.you can track it on 17 track official net: https://www.17track.net/en
Sometimes,it will be delayed to updated the tracking information. Please don't worry. Because some carriers cannot accurately locate during transportation, but the logistics will definitely be updated when they arrive at the next destination. Please be patient,we will appreciate it. Or you can contact us at support@cleantoll.com to check the information.
